Website design Melbourne for small business

Website Issues?

If your website isn’t maintained it may not look good or work well, and you may be missing valuable leads and sales. Even worse, you could have gaping security holes due to outdated plugins. Don’t wait till you crash and burn!

Why You Need a Maintenance Plan

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Security

Most website hackers take advantage of outdated WordPress code, plugins and themes. We reduce the risks of your site being hacked.

Performance

If your site is loading slowly due to outdated plugins it can reduce your search engine rankings, visitors may quickly click away, and sales are lost.

Savings

Your expertise is in other directions; it makes sense to concentrate on what is your core strengths. Our Maintenance Plan saves you time.

Code gets better

CMS code is constantly updated by teams of expert continually incorporating cutting-edge features. They respond quickly to issues and security threats. A Maintenance Plan helps you take advantage of this.

Why maintenance

Maintenance BASIC Plan

Keep it up-to-date
$60/Month
  • Update Plugins, Themes & Core
  • Daily Backups
  • Spam Cleaning & Issue Fixes
  • Basic Text Edits
  • 30min Technical Support & Design Changes
  • Add 1 NEW page/Mth
  • Upload 2 BLOG Posts/Mth

Extra Support Credits

Per 1 hour
$125
  • Extra Support may include:
  • Design webpage or blog
  • Basic Keyword Research
  • Onsite SEO
  • Issue fixes not already covered
  • Social Media updates
  • Online Shop updates

FAQ

If my site is already broken can you fix it?

Yes we can. We will take a look and see whats wrong and do our best to give you an approximate estimate as to what needs to be done and how long it will take to fix it.

What if I have not updated anything for months/years?

Free Audit: We will log into your website and perform a free audit before charging you anything. We will look out for potential problems and conflicts so that they can be addressed up front. In some cases, websites may not have been updated in months and may require some major fixes before upgrading to the latest version of WordPress and applicable plugins. We will provide you a report and an estimate to get things fixed up before we sign you up for a maintenance plan.

What if a plugin is no longer supported?

The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. We frequently encounter plugins with a variety of issues; in such cases, you’ll be notified of better (and up-to-date) alternatives.

What is Divi?

Divi is a WordPress Theme by Elegant Themes. We use it as a framework which we will build upon because its features and support give you the best options for customization and management of your own website after it’s initial construction.

Do I need a license for Divi?

As a licensed developer we are permitted to install and use Divi on as many projects as we want. If you choose to discontinue our services, we recommend you purchase a license to stay current with security updates and upgrades.

Will a Maintenance Plan stop hackers?

No, but it will certainly make it harder for them to gain control of your site. Think of the car maintenance analogy. Having car maintenance won’t stop vandals but having a good car alarm will discourage them! Similarly having a Maintenance Plan allows us to keep your security up to date, making your site quite a deal safer.

Will a Maintenance Plan stop DDoS

Interesting that you ask. DDoS is a type of web attack by hackers intent on causing the website, server or network to become unavailable for its users. Multiple compromised systems are used to crash or flood a single system with requests, which causes the attacked server to shut down. Its like a gang crowding into and blocking the doorway of your business so that your customers cannot enter! Having a Maintenance Plan won’t stop a DDoS but we can help you recover faster.

Does it mean my website will have no downtime?

Think of the car maintenance analogy again. Having car maintenance won’t stop the car from stalling or being in a accident. However, you will be able to phone the garage and call for help! Similarly, if the site is experiencing downtime we will submit a support ticket with the hosting company whose job it is to keep the server online.

How often do you run updates?

We do checks daily and run standard updates once per week. If there is an important security update, we will address those right away.

Do you offer 24/7 support?

No we do not. Our support hours are 9AM – 5PM EST, Monday through Saturday.

What if an update breaks my site?

Your site is immediately rolled-back to the backup state taken prior to performing the update. You’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.

Do my hours rollover to the next month?

Unfortunately not. Your maintenance & upload time must be used every month or you will forfeit your time for that month.

Do you offer any guarantees?

Yes we offer a 30 day money back guarantee. If at any time you feel like you haven’t received the service you signed up for, you will get your money back. This only goes back 30 days. We do not offer refunds for prior month’s services.

What is your cancellation policy?

You are in full control of your subscription, and you can cancel at any time.

What are your payment methods?

Payment can be made using any major debit or credit card (Visa, Mastercard, American Express). Payments will be automatically deducted on the day of the month of first joining. PayPal is currently not accepted on our platform for subscription based services.

Let’s Begin

So that we can know exactly how to help you, we will look into your website and its back end to check for problems and conflicts. We may need to ask you for administrator credentials to login and review the website installations. If it’s not been updated for months it may require some major fixes before upgrading. If so, we will let you know before starting the Maintenance Plan.

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